GreenBeen as a brand believes in making customer not just happy but delighted. A delighted & satisfied customer is the best source of advertisement. Therefore, we have our policy drafted in a very liberal sense.
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants/warehouse and they have initiated the process of shipping them. There is no cancellation of orders placed under the Same Day Delivery category. No cancellations are entertained for those products that the GreenBeen marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
In case of receipt of damaged or defective consumer durable items and non-durable items, please report the same to our Customer Service team. The request will, however, be entertained once our team has checked and determined the same at their own end. This should be reported within 24 hours of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate action.
Orders delivered & accepted by the customer cannot be refunded unless defective or damaged. In case you feel the order is not as per specification, please contact our customer care team within 24hrs of receiving the order.